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U.S. Wireless Industry #1 in Consumer Satisfaction, Value, Competition, and Innovation

June 17, 2009

WASHINGTON, DC CTIA - The Wireless Association® President and CEO Steve Largent offered the following comments today in response to the U.S. Senate Committee on Commerce, Science & Transportation’s hearing on “The Consumer Wireless Experience:”  

The U.S. wireless industry is the world's leader in overall satisfaction, value, competition and innovation.  This fact has been supported by countless third party organizations and influentials, such as Consumer Reports Magazine and Former Vice President Al Gore. 
 
"In a 2008 Consumer Reports survey, they found 60% of the nearly 62,000 readers were 'completely or very satisfied with their service.'  This was primarily a result of carriers: 1) increasing call quality; 2) reducing connectivity issues; 3) ending the policy to extend contracts when subscribers make changes to their plans; 4) prorating early termination fees.
 
"The 2008 American Customer Satisfaction Index (ACSI) found that a record high 69% of wireless users were satisfied in the first quarter of 2009.  
 
"U.S. consumers could choose from more than 630 different handsets -- including more than 29 Wi-Fi enabled handsets, manufactured by at least 33 different companies.
 
"The fiercely competitive wireless industry means consumers are the winners.  As companies continue to enter and compete with new products and services, consumers benefit by getting the best in value and innovation."

For an independent review of the wireless industry, please click here.

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CTIA is the international association for the wireless telecommunications industry,
representing carriers, manufacturers and wireless Internet providers.
www.ctia.org